Getting in touch with us
Telephone: 01293 855972
Monday to Friday 9.00am to 5.00pm
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew
For emergency medical assistance:
If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177474
If you purchased your policy between 30 April 2019 and 13 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 644633
Open 24/7 (365 days)
For medical screening:
Telephone: 01293 855855
Monday to Friday 9.00am to 5.00pm
For travel insurance claims:
If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177285
If you purchased your policy between 30 April 2019 and 13 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177468
Monday to Friday 9.00am to 5.00pm
For gadget insurance claims:
Claims Helpline: 01285 626020
Monday to Friday 9.00am to 5.00pm
Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: [email protected]
Netflights offers competitive cover for your Single and Annual Multi-trip Travel Insurance.
GET A QUOTE