Contact Netflights Travel Insurance

For all general queries please contact us:

Telephone: 01293 855972

Monday to Friday 9.00am to 5.00pm

Or write to us at:

• The Compliance Manager
  Netflights.com Travel Insurance
  135 High Street
  Crawley
  West Sussex
  RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

For emergency medical assistance:

If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177474

If you purchased your policy between 30 April 2019 and 13 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 644633

Open 24/7 (365 days)

For medical screening:

Telephone: 01293 855855
Monday to Friday 9.00am to 5.00pm

For travel insurance claims:

If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177285

If you purchased your policy between 30 April 2019 and 13 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177468

Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 01285 626020
Monday to Friday 9.00am to 5.00pm

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: [email protected]