COVID19 Information

UK Based UK travel experts:

0343 658 0210

Weekdays: 9am - 5pm

 

Contact Netflights Travel Insurance

Getting in touch with us

For all general queries please contact us:

Telephone: 01293 855972

Monday to Friday 9.00am to 5.00pm

Or write to us at:

  • The Compliance Manager
    Netflights.com Travel Insurance
    135 High Street
    Crawley
    West Sussex
    RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

 

For emergency medical assistance:

If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177474

If you purchased your policy between 30 April 2019 and 13 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 644633

Open 24/7 (365 days)

For medical screening:

Telephone: 01293 855855
Monday to Friday 9.00am to 5.00pm

For travel insurance claims:

If you purchased your policy on or after 14 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177285

If you purchased your policy between 30 April 2019 and 13 April 2020 please contact International Medical Rescue on: 00 44 (0) 2380 177468

Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 01285 626020
Monday to Friday 9.00am to 5.00pm

 

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com

For complaints about how a claim has been handled you should contact:

International Medical Resue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: complaints@im-rescue.com

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

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Netflights offers competitive cover for your Single and Annual Multi-trip Travel Insurance.

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