Your policy is sent to you automatically by email right after you buy your policy. It’s worth checking your junk or spam folder.
If it’s not there, please contact our customer service department on 0343 658 0210 to ascertain that your email address is correct and they will re-send to you. Alternatively, please get in touch via email at [email protected].
Single Trip – No, you will be covered from the date that you purchase your policy.
Annual Multi-Trip – Yes, you will not be covered for cancellation before the start date for all Annual policies.
No – Your airline should step in as they have a duty of care to help you. Under European Air Passenger Regulations any carrier licensed in an EU Country must offer you either a full refund or alternative flights. Check your rights on the Civil Aviation Authority website.
If your carrier is not licensed in an EU country you may be covered under the Cancellation or Travel Disruption section of your policy.
No. We understand how this can make your trip less enjoyable and means you may incur additional costs, but unfortunately this wouldn’t be covered – as it’s still your choice whether to go or not. It’s usually worth speaking to your tour operator or travel provider to see if they can move your dates.
The excess is the amount you pay when you make a claim which is set out in the table of benefits.
Where a claim is made for the same incident only one excess will apply per trip, per insured person (max 2).
If you use a Reciprocal Health Arrangement, any other arrangement with another country or private medical insurance to reduce your medical expenses, you won’t have to pay an excess.
All limits are per insured person apart from Legal & Liability which are per policy.
Our travel insurance offers cover for trips globally: from Europe to America, Africa to Asia. If you’re not entirely sure where your holiday destination falls under, then this is easily found out by simply by entering the name of the country into the travelling to box, or selecting either European or Worldwide regions.
United Kingdom
England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.
Europe
Albania, Algeria, Andorra, Armenia, Austria, the Azores, Baltic Islands, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Egypt, Estonia, the Faroe Islands, Finland (including Lapland), France (including Corsica), Georgia, Germany, Gibraltar, Greece (including the Greek Islands), Hungary, Iceland, Ireland (Republic of), Israel, Italy, Jordan, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta (including Gozo), Moldova, Monaco, Montenegro, Morocco, the Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Spain (including the Balearic Islands and the Canary Islands), Svalbard Islands, Sweden, Switzerland, Tunisia, Turkey and the Vatican City.
Worldwide excluding USA, Canada, Mexico and the Caribbean
Worldwide including USA, Canada, Mexico and the Caribbean
Depending on which country or countries you’re visiting, you can select one of the following regions on the drop down menu:
United Kingdom
Europe
Worldwide excluding USA, Canada or the Caribbean
Worldwide including USA, Canada Or The Caribbean
Please check the Travel Advice Unit of the Foreign, Commonwealth & Development Office (FCDO) before your trip here.
Travel insurance provides benefits over and above the medical treatment costs that are covered by the Global Health Insurance Card (GHIC).
The maximum limit of a Single Trip policy when purchasing, or extending a policy is 365 days if you are aged 65 or under. If you are aged between 66 to 85 years, the maximum duration is 31 days.
People that reside in the UK (including the Channel Islands and Isle of Man) and that they are registered with a doctor in the UK (Channel Islands or Isle of Man).
Unfortunately not. You must be a permanent resident of the United Kingdom (including the Channel Islands and Isle of Man) to be eligible to purchase travel insurance from us. Your trip must also start and finish in the UK too.
Pregnancy is not a medical condition, however if there are complications during pregnancy these are covered.
For full details of pregnancy complications please refer to your policy booklet.
Yes, we can offer travel insurance to customers up to the age of 85 for Single Trip and 79 years of age for Annual Multi-Trip.
Single Trip – There are no requirements
Annual Multi-Trip – Where you have selected an Annual Multi-trip policy your policy is valid for UK travel where you have at least 2 nights pre-booked accommodation or pre-booked transport at least 50 miles from your home, or travelling abroad where the trip starts and finishes in your home area
If you do not wish to have your Annual Multi-Trip policy renewed please call us on 0343 658 0210 or email [email protected].
Any of the following medical conditions from which you have suffered from or received medical advice, treatment (including surgery, tests, investigations by your doctor/consultant /specialist) or prescribed drugs or medication in the last five years:
Any cancer condition (including leukaemia, non-Hodgkin’s lymphoma and any type of skin cancer),
Any heart-related or blood circulatory condition (including high blood pressure and high cholesterol),
Any diabetic condition,
Any neurological condition (including stroke, brain haemorrhage, multiple sclerosis, epilepsy and dementia),
Any breathing condition (including asthma, bronchitis and chronic obstructive pulmonary disease),
Any renal, kidney or liver condition,
Any psychiatric or psychological condition (including anxiety, stress and depression),
Any chronic condition that can be controlled but not cured (including back pain, Crohn’s, diverticular and coeliac disease and ulcerative colitis).
And/or
Any other medical condition for which you have been prescribed medication or which you have received or are waiting to receive treatment (including surgery, tests, or investigations) within the last 12 months.
When applying for travel insurance with pre-existing medical conditions you have to complete a medical screening, either online or over the phone. This is simply a set of questions related to the condition of your health, designed to ascertain the type and severity or risk of the pre-existing medical condition you have.
A wide range of sports and activities are covered as standard on all of the policies at no additional cost as long as you are participating on a recreational and non-professional basis during any trip and you are following local laws and regulations and using any recommended safety equipment.
A full list of sports covered as standard, and any exclusions can be found in the policy booklets under “Sport and Other Activities”. You should check this list to ensure you are covered before participating.
Winter Sports Cover is available to purchase as a part of your policy for an additional premium, to provide more cover for those specific sports trips.
Limits, excesses and exclusions apply, for full details please refer to your policy booklet.
Limits, excesses, and exclusions apply, for full details please refer to your policy booklet, but we can add additional cover for Cabin Confinement, Missed Port Departure and Unused Excursions.
Yes. Cover is provided if you or your travel companion are denied boarding following either a COVID-19 diagnosis with an NHS or other government official test or receiving a temperature test reading or other medical test which falls outside of the transport provider’s terms of travel.
Yes. Your policy will cover you subject to the terms and conditions, if you need to cancel your trip because:
Yes. This would be covered under medical expenses section of the policy. If medically necessary we will also arrange for you to be brought back home.
Providing you aren’t travelling against the advice of Foreign, Commonwealth & Development Office (FCDO) or another regulatory authority.
Yes. You are covered, If you contract coronavirus whilst on your trip, we will pay up (to the amount shown in the summary of cover) for costs incurred outside your home country that have been authorised by the emergency assistance company.
Yes. If you develop COVID-19 whilst abroad your policy will cover you for emergency medical treatment, repatriation and other expenses and additional transport and accommodation if you are unable to return home as planned.
Yes. Providing you aren’t travelling against the advice of Foreign, Commonwealth & Development Office (FCDO) or another regulatory authority then you are covered subject to the terms and conditions.
No. You are not covered, if you are unable to travel because the government/or another regulatory authority have imposed restrictions, including national lockdown or regional quarantine.
No. If this happens, please contact your tour operator or travel provider for assistance.
*Individual Cover prices are for one traveller aged 18-55 and are inclusive of Insurance Premium Tax. Family Cover prices are for two adults aged 18-55 and up to 4 children under age 18, inclusive of Insurance Premium Tax. “Worldwide” prices refer to Worldwide Including policies.
**For travellers aged under 66 only.
Netflights.com is a trading style of Gold Medal Travel Group Limited, who is an Appointed Representative of ROCK Insurance Group. ROCK Insurance Group is a trading style of ROCK Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).
Netflights Travel Insurance is arranged and administered by ROCK Insurance Group, and is underwritten by Inter Partner Asssistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.
Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR.
Inter Partner Assistance S.A. is part of the AXA Group.
Pay securely with
